These Terms of Service ("Terms") govern access to and use of the website skailon.com and the Skailon software services operated by ЕЙ АЙ СИСТЕМИ ЕООД ("we", "us"). By creating an account or using the Service you agree to these Terms.
1. The Service
We provide a commercial automation platform that connects to messaging channels (WhatsApp, Instagram, Facebook, SMS, email) and helps businesses manage conversations, appointments, follow-ups and related sales workflows, including AI-assisted responses.
2. Eligibility and accounts
The Service is intended for businesses and professionals. You are responsible for the accuracy of your account information, for safeguarding your credentials, and for all activity under your account.
3. Acceptable use
- You must comply with all applicable laws and with the terms and policies of the connected platforms, including the WhatsApp Business Messaging Policy and Meta's Platform Terms.
- You must obtain and maintain any consents required to message your own contacts, and honour opt-out requests.
- You may not use the Service for spam, unlawful, deceptive, harmful or abusive content, or to infringe third-party rights.
4. Customer data and roles
You retain ownership of the data you upload and of your contacts' data. With respect to that data we act as your data processor under our Privacy Policy and applicable data processing terms. You are the controller of your contacts' personal data and are responsible for the lawful basis to process it.
5. Fees and billing
Paid plans are billed in advance through our payment processor (Stripe) according to the plan and pricing presented at purchase. Unless stated otherwise, fees are non-refundable for the current billing period. We may change pricing with prior notice.
6. Third-party services
The Service relies on third-party platforms (notably Meta/WhatsApp, Stripe, and AI providers). Your use of those channels is also subject to their respective terms, and we are not responsible for their availability or changes to their APIs.
7. Intellectual property
We retain all rights in the Service, its software and brand. You receive a limited, non-exclusive, non-transferable right to use the Service during your subscription.
8. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. AI-generated output may be inaccurate; you are responsible for reviewing outbound communications.
9. Limitation of liability
To the maximum extent permitted by law, we shall not be liable for indirect, incidental or consequential damages, or for lost profits or data. Our aggregate liability is limited to the amounts paid by you for the Service in the twelve months preceding the event giving rise to the claim.
10. Suspension and termination
You may cancel at any time. We may suspend or terminate access for breach of these Terms or of a connected platform's policies, or where required by law. On termination, your right to use the Service ceases and we will delete or return data in accordance with our Privacy Policy.
11. Governing law and jurisdiction
These Terms are governed by the laws of the Republic of Bulgaria. The competent courts of Bulgaria shall have jurisdiction, without prejudice to mandatory consumer protection rules that may apply.
12. Changes
We may update these Terms. Material changes will be notified through the Service or by email and take effect on the date indicated.